Costs for
order shipped within the United
States
We have a low STANDARD shipping fee
of $4.67 + 0.67 for each
item.
We have a low PRIORITY shipping fee
of $7.82 + 0.82 for each item.
We have a low NEXT DAY shipping fee
of $18.99 + 0.99 for each item (Shipping
Cutoff is 4:00 EST)
Costs
for order shipped to AK,
AS, GU, HI, PR, VI, APO, AE, AA, FPO
We have a low shipping fee
of $7.67 + 0.67 for each
item.
Costs for orders shipped
to Canada
We have a low
shipping fee of $8.72 + 0.72 for each
item -
customer is responsible for any
taxes or other fees. Please
note the we ship all order to Canada
via the US Postal Service and
delivery can take 1-3 weeks.
Orders will be shipped UPS if
requested and fees will be billed to
the receiver - also, we can ship on
3rd party UPS or FedEx accounts when
requested. You can request
this when checking out by entering
the account number and the service
level desired in the comment section
of your order. You will
receive a refund for the shipping
paid less a $5 handling fee.
Orders shipped on 3rd party accounts
may ship the next business day.
Same-Day Shipping
All in-stock orders placed
before 5:00 pm Eastern Time Monday
through Friday ship that same day.
Orders ordered after 5:00 PM EST
(4:00 EST for Next Day) will ship on
the next business day.
Third Party Shipping
We can ship on 3rd party UPS or
FedEx accounts when requested.
You can request this when checking
out by entering the account number
and the service level desired in the
comment section of your order.
You will receive a refund for the
shipping paid less a $5 handling
fee. Orders shipped on 3rd
party accounts may ship the next
business day.
How Will Your Order Ship:
Our standard shipping
option varies based on the weight of
your order. Orders will ship
via either
USPS,
UPS
or
FedEx
depending on the weight of the
order in if it's shipping to a
business or residential address.
Delivery Times
Generally, orders will
arrive within the timeframes cited
below:
 | USPS Standard Shipping: 3-5
business days |
| USPS Priority Shipping: 1-3
business days
|
| UPS Ground - 2 to 5 business
days |
| Next Day Service is shipped
Next Day Air Saver. |
Backorders
We strive to have all items
in stock. However, there may be
times when an item you ordered is on
backorder and in this unusual event
you will be notified ASAP.
If your order does contain a
backordered item, we will not ship
your order until all items are in
stock. Unless notified separately,
most backordered items are expected
in stock within a few business days.
Signature Upon Delivery
For your protection, orders
that ship via FedEx or UPS may
require a signature upon delivery.
Both companies employ a "drivers'
discretion" policy as to requiring a
signature. FedEx and UPS will make
three (3) delivery attempts before
returning the package to
PtouchDirect.
Package Tracking Numbers
/ Delivery Confirmation
Once your order ships, we will send
you a Shipment Notification via
email that evening. This notice will
include the tracking or delivery
confirmation number of your package
and a link directing you to the
carrier's website. Please allow up
to one (1) business day for your
tracking number to be uploaded into
the carrier’s system.
International Orders
PtouchDirect only ships to
the US, its territories, US
military / diplomatic addresses and
Canada.
P.O. Box, U.S.
Territories, and Military / Diplo
Addresses
Priority Mail Shipping is
the only option for orders shipping
to PO Boxes, US territories, and
military addresses (APO/FPO/AE). UPS and
FedEx cannot deliver to these
addresses.
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